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Available payment options: check, money order and wire transfer.
Payment terms:
- Furniture: 50% deposit is required and balance payable before shipping.
- Glassware: 2% - 10 days, Net 30 days on approved credit.
credit aplication
Freight Terms:
- Furniture: Prepaid freight is not available. All prices are FOB Montreal, Quebec.
- Glassware: $ 2,500 Net prepaid* for the Province of Quebec & Ontario.
- Back order glassware: $ 1,000 Net on original invoice prepaid* for the Province of Quebec & Ontario.
- For freight terms for the rest of Canada contact customer service at 1 866 530-3587
* Curtain conditions applied. Please call customer service at 1 866 530-3587
Pricing and Taxes
All prices are subject to change without notice.
Applicable taxes: GST; QST; HST where applicable.
Returns:
No returns will be accepted without written authorisation by Hermes Supplies.
All claims must be made within ten (10) days after the receipt of the shipment.
Authorised returns must be sent to:
600 Hodge Street, Saint Laurent, Quebec, H4N 2A4
Terms and conditions of Sale
- Definitions: “Hermes” shall mean Hermes Supplies Inc, “Purchaser” shall mean the company or any subsidiary or affiliate purchasing or receiving products under the contract, “Product” shall mean products specified in the contract, “Contract” shall mean commercial invoice issued by Hermes to the Purchaser based on confirmed purchase order.
- Method of Payment:
Furniture: 50% deposit at the time of purchase order of any Product is confirmed. The balance is due before shipping of the Product.
All payments shall be paid in Canadian Dollars, unless otherwise specified and shall be payable by check, money order and wire transfer only.
Glassware: 2% - 10 days. Net 30 days on approved credit.
- Product Prices: Product prices are subject to change without notice to Purchaser. All purchase orders are subject to final confirmation by Hermes.
- Minimum Order: Some Products may be subjects to minimum order.
- Cancellations: All Products are produced and finished based on purchase order and Purchaser shall not have the right to cancel an order without Hermes written consent. Hermes will not consent to the cancellation after production of the Product has begun.
- Product shipment: Hermes will ship Products as they are ready unless otherwise specified in the commercial invoice. Packaging charge if applicable is additional. Product delivery dates are not guaranteed. Hermes is not liable in any delivery delays.
- Storage Charges: Postponed shipment beyond Hermes shipping schedule will result in a storage charge at a rate of two percent (2%) per month on total of commercial invoice.
- Collection Charges: Purchaser shall be liable for all collection costs. Overdue accounts will be charged late payment charge of two and one-half percent (2.5%) per month.
- Delivery and Rick of Loss: All prices are FOB Montreal, Quebec. Prepaid freight is available only for glasses for Net cost of $ 2,500 dollars for the Provinces of Quebec and Ontario.
Hermes is not responsible for any loss or damage in transit between Hermes storage facility and Purchaser’s location.
- Acceptance and Rejection of Product: Upon receiving of Product, Purchaser shall promptly exam the Product for any damages, defects or shortages before signing the freight bill or shall wave a claim within ten (10) days after the receipt of the shipment of Product. If Purchaser failed to provide to Hermes such notice, then Purchaser shall be deemed to have accepted the applicable shipment of Product. If the claim shall be accepted by Hermes, then Hermes shall repair or replace the claimed Product at no additional charge to the Purchaser.
- Product Dimensions: All Product dimensions are not precise and Products are subject to minor changes without notice. If dimensions of Product are critical to the Purchaser, Purchaser shall advise Hermes before confirming the purchase order.
- Products of wood finish: Purchaser shall agree that due to the variations in the color of wood in its raw state, Product of wood finishes may have small variations in color. Customer stain matching is available at extra cost of $ 100.00 dollars per stain match.
- Products made with Purchaser’s own material (COM): COM orders will be scheduled for production only after the material is received and inspected by Hermes. All COM must be shipped prepaid and with marked purchase order number and Purchaser’s name. Hermes reserves the right to refuse any COM.
Hermes Limited Warranty does not cover the quality and durability of any upholstery including COM. Hermes is not responsible for wear, tear or fading of any upholstery or other material, supplied by Hermes or the Purchaser. Hermes is not responsible for the flame retards of any COM.
- Product Returns: Hermes requires a written authorization for Purchaser to return any Product. Credit shall not be applied for Products returned without such authorisation. All returned Product must have attached returned authorisation issued by Hermes otherwise shipment shall be refused. Returned Products are subject to restocking fee:
Glassware - 20% of the purchase price of the Product
Furniture – 30% of the purchase price of the Product
Products required staining, custom finishing, upholstering, COM and special material are not refundable. All returns must be made within 20 days of the date of the Return Authorisation.
Upholstery and special materials are not refundable.
- Warranties: Hermes offers A Limited Warranty on the Product sold to the Purchaser, which is incorporated into the Contract.
- Hermes Rights: Hermes retains the right to resell any Product in its possession upon breach of the Contract by the Purchaser. The Purchaser shall remain liable for any deficiency on resale of the Product in effect based on breach of the same Contract. Hermes shall be reimbursed for reasonable attorney’s fees and costs.
- Purchaser’s Rights: Purchaser’s rights are exclusive for shortage of Product, or defective Product and are limited to repair; replacement or credit for an amount not exceeding the purchase price paid by the Purchaser. Purchaser shall not have the right to withhold payment or to make reduction of price. Purchaser’s rights are available only if claim is filed within ten (10) days of receiving of the Product and approved.
- Limitation of Liability: Hermes will not be liable to Purchaser for any incidental, consequential, correctional, indirect damages or attorney’s fees, foreseeable or unforeseeable, based on claims of the Purchaser, its clients and purchasers, including but not limited to, claims for loss of profits, goodwill, use of money, use of products or of other assets, arising out of breach of implied warranty, breach of contract, negligence, misrepresentation. Purchaser is responsible for all personal injury and property damage resulting from the use, handling, possession and resale of any Product.
- Force Majeure: Hermes shall not be liable for non-performance or delay due to war, act of the public enemy, act of God, fire flood, explosion, accident, or strike, sabotage, labour trouble, connected with any law, act, regulations, request or recommendation of any governmental authority; shortage or significant increase of costs of fuel, raw materials, energy sources or labour, breakdown of equipment beyond the reasonable control of Hermes interfering with the production and transportation of the Product covered by the Contract.
- Dispute Resolution: Any dispute between Hermes and Purchaser arising under or related to the Contract shall be resolved by or interpreted in accordance with the laws of the Province of Quebec and that the Courts of Quebec will have jurisdiction over legal proceedings in respect of the Contract.
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